Contact Us

Get in Touch

Whether you have questions about a specific kit, need guidance on choosing the right product for your child's age and interests, or want to discuss school partnership opportunities, we welcome your enquiries.

Our customer service team typically responds within one business day. For urgent matters, please include "URGENT" in your email subject line.

Our Details

Address:
Atoll Atom Ltd
47 Meadow Lane
Cambridge, CB2 1QW
United Kingdom

Email:
[email protected]

Business Hours:
Monday to Friday: 9:00 AM - 5:30 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed

Peaceful forest path with dappled sunlight

Common Enquiries

Quick answers to frequently asked questions

Delivery Information

Standard UK delivery takes 3-5 business days. Orders placed before 2:00 PM on weekdays are dispatched the same day. We use tracked delivery services for all orders.

Returns Policy

Unopened kits may be returned within 30 days for a full refund. If equipment arrives damaged or faulty, contact us immediately and we will arrange a replacement at no additional cost.

School Orders

Schools benefit from volume discounts starting at 10+ kits. We offer invoicing for educational institutions and can provide curriculum alignment documentation upon request.

Age Recommendations

Our kits are designed for children aged 5-12. Each kit includes activities at varying difficulty levels, and our guidebooks offer suggestions for adapting activities to different age groups.

The educational kits described on this website are designed to support learning about nature and science. Individual learning outcomes may vary based on age, engagement, and supervision. These products are not intended to replace formal education or professional instruction. Some activities require adult supervision, particularly those involving outdoor exploration or small parts.